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Black Screen on Horizon View Client ?

February 11, 2018

Getting A black screen  while connecting to Horizon VDI is some thing that  no one wants, Specially VDI Engineers.

 

Lets discuss a bit in details on this... there are few KBs available where a lot information is given to solve the black Screen issues.. 

 

Typical steps to connect to VDI using horizon client are 

1) Authentication

2) Click on pool you want to Connect (black screen comes after this step)

 

and we do not have any clue, if we look  internet for help  we might find few KBs which will list down n number of steps to figure out RCA.  

 

In a typical VDI environment where all configuration steps are performed to make VDI up and running its rarely a configuration on  Horizon end that causes this black screen. 

 

What else we are missing ?  As VDI engineer i checked everything ? what i need to check ?

 

 SCREEN RESOLUTION ? How my screen resolutions are going to impact this ?

 

Yes screen resolution have many things to do with these errors. 

 

basically you have 3 places where you can set screen resolution 

 

a. Your client machine screen resolution.

b. Maximum Resolution that you set on your POOL settings.
c. the last one is your VDI parent machine, so 3rd is resolution on end desktop 

 

the trick is always make sure 

 

 That means your client screen resolution is less than your resolution set on horizon pool or end VDI desktop. 

 

Eg. Surface  laptop support very high resolution which are more than we have on VDI ,  make sure  

your laptop resolution is less than set @VDI....

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